Shipping policy
Shipping & Delivery — RestoreSleep Ltd
We know that when you have ordered something to help you sleep better, waiting around for it is the last thing you want to do. This page tells you exactly what happens after you place your order, when to expect it, and precisely what to do if something goes wrong. No vague estimates. No fine print designed to leave you guessing.
Where We Ship
We currently ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. If you place an order to an address outside our delivery zones, we will contact you within one business day to arrange a refund before dispatch.
Order Processing
Orders are processed on business days — Monday to Friday, excluding UK public holidays. Orders placed before 12:00 noon on a business day are processed the same day. Orders placed after 12:00 noon, or on a weekend or public holiday, are processed on the next business day. You will receive an order confirmation email immediately after purchase, followed by a separate dispatch confirmation email containing your tracking number once your order leaves us. If you do not receive your dispatch confirmation within two business days of placing your order, please check your spam folder before contacting us — but do contact us if it is not there, because it means something has gone wrong at our end and we want to fix it immediately.
Delivery Timeframes
All SnorLift orders are dispatched using a tracked delivery service. Our standard delivery timeframe is 2–5 business days from the date of dispatch. This is an estimate based on normal courier operating conditions. During periods of exceptionally high demand — including but not limited to the Christmas and New Year period, public holidays, and periods of severe weather — delivery may take up to 7 business days. We will notify you by email if we are aware of courier delays affecting your order. If your order has not arrived within 7 business days of your dispatch confirmation, contact us immediately at support@restoresleep.co.uk and we will investigate with the courier on your behalf.
Tracked Delivery — What This Means For You
Every single SnorLift order is dispatched with full parcel tracking. Your dispatch confirmation email will contain a tracking link so you can follow your order from our hands to yours. We retain the tracking record for every order as a permanent part of our dispatch records. The courier's delivery confirmation — including GPS-confirmed delivery location where available — constitutes our record that the item was delivered. We recommend using your tracking link to monitor your delivery, particularly if you will be away from your address on the expected delivery date.
Delivery Address — Your Responsibility
Please ensure your delivery address is entered correctly at checkout. We dispatch to the exact address provided at the point of purchase. If an incorrect address is provided and the item is delivered to that address, we are unable to retrieve it or issue a replacement at no charge. If you notice an error in your delivery address after placing your order, contact us immediately at support@restoresleep.co.uk — if your order has not yet been dispatched, we will correct the address at no cost. Once an order has been dispatched to the address provided, address corrections are not possible and we cannot be held responsible for non-delivery resulting from an incorrectly entered address.
If Your Item Has Not Arrived
If your order has not arrived within the timeframe stated above, please take the following steps in order. First, check your tracking link — the courier may have attempted delivery and left a card, or the item may be held at a local depot or with a neighbour. Second, check with immediate neighbours in case the courier left the item in a safe location. Third, if neither of the above resolves the situation, contact us at support@restoresleep.co.uk with your order number and the subject line DELIVERY QUERY. We will respond within one business day and will formally investigate with the courier. Courier investigations typically take 3–5 business days to conclude. If the investigation confirms non-delivery, we will offer you a replacement or a full refund — your choice — within 2 business days of the investigation conclusion. Please do not file a chargeback before contacting us — we will resolve genuine non-delivery cases quickly and a chargeback simply delays that resolution for both of us.
If Your Item Arrives Damaged
If your SnorLift arrives in a damaged condition, please do the following on the day of receipt — or as soon as reasonably practicable. Photograph the outer packaging before opening it if visible damage is present. Photograph the item itself once opened. Contact us at support@restoresleep.co.uk within 48 hours of delivery with your order number and photographs. We will arrange a free return and issue either a full replacement or a complete refund — including your original delivery cost — within 10 business days of collecting the damaged item. This right exists under the Consumer Rights Act 2015 and is unconditional. Damage claims reported more than 48 hours after delivery may be more difficult for us to investigate and verify, which is why prompt reporting benefits everyone.
Free Shipping
Standard tracked delivery within the United Kingdom is provided free of charge on all orders. The price shown at checkout is the price you pay — there are no hidden delivery charges, no handling fees, and no surprises. If for any reason a delivery charge appears at your checkout, do not proceed — contact us immediately as this would indicate a technical error on our store.
Failed Delivery Attempts
If a delivery attempt is made while you are out, the courier will typically leave a card with instructions for redelivery or collection. Please follow the instructions on that card promptly — most couriers hold items for 7–18 days before returning them to us. If an item is returned to us due to a failed delivery, we will contact you to arrange redelivery at no additional charge, provided the original address was correctly entered. If redelivery is not possible and the item is returned to us in its original condition with the hygiene seal intact, we will issue a full refund minus the redelivery cost we have incurred. Items returned to us with the hygiene seal broken cannot be refunded under the 14-day cancellation right — your protection in that scenario is the 60-Night Discovery Guarantee, provided you registered within 14 days of your original delivery date.
Billing Descriptor
Your payment will appear on your bank or credit card statement as RESTORESLEEP or RESTORESLEEPLTD. If you see a charge you do not recognise, please contact us before disputing it with your bank — we can confirm any transaction within one business day and resolve any confusion quickly.
Order Cancellation Before Dispatch
If you wish to cancel your order before it has been dispatched, contact us at support@restoresleep.co.uk as soon as possible with your order number. If your order has not yet entered dispatch processing, we will cancel it and issue a full refund within 5 business days. Once an order has been dispatched, it cannot be cancelled in transit — you will need to follow the return process outlined in our Returns & Refunds Policy once the item has been delivered.
Questions
Email: support@restoresleep.co.uk. We respond to all queries within one business day, Monday to Friday. For urgent delivery matters — including items significantly overdue or arriving damaged — please include URGENT in your subject line.
Registered in England and Wales. This policy is governed by the laws of England and Wales and complies with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013